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At Elgin Mills Chrysler, our philosophy of customer service includes providing information that will help you make good decisions about collision repair and auto safety. Here are some brief articles with important consumer tips:
Here are 10 things to consider when selecting a collision repair center
- Were you greeted professionally by phone or in person? First impressions are important; you want to deal with people who are courteous and knowledgeable and who take a real interest in you and your vehicle.
- Was the customer reception area clean, comfortable and professional in appearance?
- Did the center’s estimator explain your damage estimate in detail so you know what needs to be repaired and why?
- Was the insurance claims process thoroughly explained to you?
- Will the center help locate the right rental car for you?
- Ask the estimator to show you any specialized equipment that will be used to repair your vehicle safely and correctly. For instance, make sure the center has the painting equipment to return your vehicle’s finish to factory standards.
- Ask to see vehicles in different phases of the repair process to be sure the center can handle your type of needed repair. At Elgin Mills Chrysler, we invite you to tour our whole facility, and our staff will be happy to answer any questions you might have.
- Ask to see completed vehicles awaiting delivery to inspect for fit, finish, paint color match and cleanliness.
- Ask for references of car dealers, insurance agents or customers who have had vehicles repaired at the center.
- Ask to review the center’s lifetime written warranty. The best collision repair centers provide written warranties on collision repairs and refinishing. Choosing a collision repair center is an important decision. If you visit a center that doesn't meet your basic standards, don’t feel obligated to have your vehicle repaired there. As a consumer, you have a financial interest to protect. The ultimate choice is yours.
What to Do After an Accident
Auto accidents, even minor ones, are nerve-wracking experiences. Reviewing this list of things to do when an accident occurs can help you be better prepared to take the right action if you are involved in a mishap.
- First and foremost, do not worry about your car. Take care of your physical needs and those of your passengers and anyone else who may have been injured.
- Protect your interests by filling out an accident report.
- Never risk driving an unsafe car after an accident. Have it towed directly to Elgin Mills Chrysler. We will pay for the cost of towing and include this in your repair estimate.
- If your car is drivable, take it to Elgin Mills Chrysler. You do not need to obtain multiple repair estimates. No one can make you have your car repaired at any other center than the one you choose.
- Ask all the questions that come to your mind; Elgin Mills Chrysler personnel will be happy to put your mind at rest on any issues that occur to you. Don’t hesitate to ask for more details if you don’t understand something; your vehicle is a valuable asset, and you should fully understand the choices you’re making about its repair.
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